Boutique Inbound Customer Care Solutions

With over 20+ years of expertise in the BPO and Recruitment sector, we specialize in providing boutique inbound customer care solutions. Our flat-fee structure ensures predictable costs for clients, empowering businesses to invest in delivering empathetic and quality customer communication, from Cape Town, South Africa. We focus strictly on the requirements of our clients, conducting thorough research on pain-points and offering tailored solutions to clients. Minimum seat requirements start from 10-20+, with options for scaling. We aim to gain our first founding client within 7 days and ensure we take care of all their customer queries and complaints. In addition, we emphasize that this service is an investment for our founding clients, not just an expense, ensuring they have the budget for it. We are a boutique service provider with agents focused solely on the founding client's products. They don't share their appointed agents with any other clients. We also indicate our RPO services for bulk hires for BPOs and other industries, as well as single hires. Additionally, we provide a daily report on progress for both inbound call centre founding clients and for the recruiting clients that do regular bulk hires. Anyone/any business wanting to collaborate with us, must not expect any payments upfront. All collaborators get paid after clients have been secured based on their offer enhancements and insights in securing clients for J3 Global.